Widerrufsrecht

If the product you receive does not match its description, you can exercise your right of withdrawal which may result in an exchange or refund (in whole or in part). You can cancel your order for the affected item(s) and, if applicable, receive a refund to the original payment method within thirty (30) days.

If you request a refund, a fee will be deducted to cover the shipping costs. If the Customer fails to retrieve the package within the legal time, and it does not reach Anselin Louis (e.g., lost during reshipment), the Customer assumes responsibility and will not be entitled to a refund or replacement.

 

Article 9.1

Returns

For any order placed on the website, you may return products that do not meet your satisfaction. You can request a full or partial refund or exchange the product for a different size or model, up to the value of your original order. You have the right of withdrawal, which can be exercised within fourteen (14) calendar days from the day you receive the product.

According to Article L.221-18 of the Consumer Code, the withdrawal period ends fourteen (14) days after you, or a third party designated by you, takes physical possession of the product.

Returns are free within Metropolitan France, except during sales, private sales, or event-based sales, and for discounted orders. Exchanges are limited to one per order and are only allowed for products of equivalent or higher value. Products for exchange must be in new, unworn condition with intact packaging. Returns of damaged, stained, worn, soiled, incomplete, or washed products will not be refunded or exchanged and will be available for you to pick up at your expense.

To request a refund or exchange, contact Anselin Louis through the contact form on the website. Anselin Louis will respond within seventy-two (72) hours (business days).

For returns requesting a refund, you are responsible for the return shipping costs. During sales or for discounted orders, all returns are at your expense, even if the order contains both discounted and non-discounted products.

You have fourteen (14) days from the date of your return request to ship the product back to Anselin Louis. After this period, returns may be refused. The product must be returned in its original condition—unworn (only tried on over undergarments), unwashed, and in its original packaging. The risk of return shipping is your responsibility. We recommend using a trackable method (e.g., registered mail with acknowledgment of receipt). Goods remain your responsibility until they reach us, and a refund will only be issued once the product is received in saleable condition.

 

Article 9.2

In the case of a refund

Returned products will be refunded within a maximum of fourtee (14) days from the date Anselin Louis receives them. Once we receive, inspect, and approve the products, the refund will be processed to the bank account you used for the original purchase.

If your return does not meet the terms and conditions, including the return or exchange requirements, Anselin Louis reserves the right to withhold the refund for the affected products.

 

Article 9.3

Right of Withdrawal

You can cancel your order within fourteen (14) calendar days of receiving your products by notifying Anselin Louis through the contact form. Once you have notified us, you have fourteen (14) days to return the products in their original, unused condition and packaging so they can be resold as new.

Please note that the right of withdrawal does not apply to opened or unsealed products (like socks), or to items that have been used for health or hygiene reasons. It also doesn't apply to worn, damaged, soiled, or incomplete products (without original packaging, labels, etc.).

If your return is eligible, we’ll issue a refund within fourteen (14) days of receiving the products or proof of shipment, whichever comes first. Refunds will be processed to the original payment method (credit card or PayPal). If you paid with store credit or a gift card, your refund will be issued as store credit or a new voucher.